1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Your name, email address, phone number, and business name when you complete our contact form or place an order.
• Payment Information: Payment details are processed exclusively by Stripe, Inc., our third-party payment processor. VANTYX AGENCY LLC does not store, access, or retain your full credit card numbers, CVV codes, or banking information at any time.
• Business Information: Details about your business, brand guidelines, social media accounts, and any brand assets you share with us to enable service delivery.
• Communications: Records of correspondence between you and our team, including emails and messages.
• Technical Data: Information automatically collected when you visit our website, including IP address, browser type, operating system, pages visited, and time/date of visits.

2. How We Use Your Information

• To deliver, manage, and fulfil your one-time content order
• To process your payment and send transaction receipts
• To communicate with you about your order, revisions, and delivery
• To respond to customer support enquiries
• To send marketing emails where you have consented or where permitted by law (with easy unsubscribe)
• To improve our website and service quality through usage analytics
• To comply with applicable laws, regulations, and legal obligations
• To detect and prevent fraud, abuse, or unauthorised transactions

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Stripe, Inc.: Our payment processor. Your payment data goes directly to Stripe. See stripe.com/privacy for details.
• Service Providers: Email providers, analytics tools, and file delivery services that help us operate our business. These parties are contractually obligated to keep your data confidential.
• Legal Requirements: Where required by law, court order, or government authority, or where necessary to protect our rights or your safety.
• Business Transfers: In the event of a merger or acquisition, your data may transfer to the acquiring entity, with prior notice to you.

4. Payment Processing & Stripe

All payments on this website are processed by Stripe, Inc. — a PCI-DSS Level 1 compliant payment processor. We use Stripe solely for one-time transactions; there are no automatic recurring charges associated with our services. Your card data is transmitted directly to Stripe's servers via encrypted connection and is never stored on our systems.

For Stripe's privacy practices, please visit stripe.com/privacy.

5. Cookies and Tracking

We use cookies and similar technologies to operate our website, analyse traffic, and improve user experience. Types include essential cookies (required for site function), analytics cookies (e.g. Google Analytics), and marketing cookies. You can manage cookie preferences via your browser settings.

6. Data Retention

We retain your personal information for as long as necessary to fulfil your order, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained for a minimum of 5 years for accounting and legal compliance purposes.

7. Data Security

We implement appropriate technical and organisational safeguards — including TLS encryption, secure infrastructure, and restricted access controls — to protect your information against unauthorised access, loss, or disclosure. No method of internet transmission is 100% secure; while we take all reasonable precautions, we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to: access your personal data, request correction of inaccurate information, request deletion of your data (subject to legal obligations), opt out of marketing communications, and request data portability. To exercise any right, contact contact@vantyxagency.com.

9. California Privacy Rights (CCPA)

California residents have rights under the CCPA including the right to know, right to delete, and right to opt out of the sale of personal information. We do not sell personal information. To exercise CCPA rights, contact us at contact@vantyxagency.com.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the data promptly.

11. International Transfers

VANTYX AGENCY LLC is based in the United States. If you access our services from outside the US, your data may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

13. Changes to This Policy

We may update this Privacy Policy at any time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by email. Continued use of our services after changes constitutes acceptance of the revised policy.

14. Contact Us

For questions, concerns, or requests related to this Privacy Policy: